Frequently Asked Questions
Q: How long does it take to get an order?
A: If you ship priority it will take about a week depending on the amount of orders that come in that day. At best it takes 3 days. Overnight and priority shipping takes a day to process. For example, if you order on Wednesday your order will go out Thursday. The U.S. postal service cannot guarantee overnight shipping if your post office is not a site that directly accepts overnight services. Your order will go to the main branch first.
Q: I submitted an order but why did I not get an e-mail confirmation or receipt?
A: Each financial institution has different processing times. Some take as long as 2 days to process and approve credit information.
Q: How can I get a recording of the songs that I purchase?
A: If Three-Two Music does not have the CD available try the www.allmusic.com website, keyword "All Music Guide". Most searches on that site will result in successful results. It will tell you where you can order the CD. We cannot send out mp3 files or copy CDs because it is illegal.
Q: Are the arrangements transcriptions of recordings or original transcriptions from the composer?
A: Most of the arrangments are from the writers themselves, either by hand or as Sebelius or Finale files. If by hand then they were transferred into Finale.
Q: Are the piano parts written out or just chord changes?
A: Three-Two Music is making an effort to have piano parts completely detailed. Many of the arrangements are already detailed. We are revising charts a little at a time so that inexperienced players can see how montuno patterns are performed. If you have a question regarding a particular song email us at 32music@3-2music.com.
Q: If my SINGLE order is $400 I get a free chart, which chart do I qualify for?
A: Any single order of $400 qualifies you for ANY chart in our catalog.
Q: Can I get a free chart if I order $400 worth of music in several different orders?
A: You get a free chart if a SINGLE order is $400 or more.
Q: My order is $399.99 and the shipping and taxes get me above $400. Does that qualify me for a free chart?
A: Only SINGLE orders over $400 NOT including taxes and shipping qualify for a free chart.
Q: Can you send the Finale or Sebelius file?
A: It is not our policy to send original files since we have paid for the work to create those files.
Q: Do you take school purchase orders?
A: If you are affiliated with any school district we accept purchase orders. You can fax the purchase order to (559)645-7045 or you can email a PDF of the purchase order to 32music@3-2music.com.
Q: What are your terms for vendors?
A: Email us at 32music@3-2music.com for the latest terms and prices for retailers.
